Update June 20:
On Sunday night, June 18, the Sheriff’s Office in San Luis Obispo County received notification from Verizon Wireless regarding a regional issue with the 911 service for Verizon subscribers.
The Sheriff’s office was notified on Tuesday, June 20 by Verizon that the 911 service issue had been corrected.
SAN LUIS OBISPO COUNTY — On Sunday night, June 18, the Sheriff’s Office in San Luis Obispo County received notification from Verizon Wireless regarding a regional issue with the 911 service for Verizon subscribers. This problem is affecting the entire county, prompting Verizon to initiate corrective measures.
As a result of this issue, 911 calls from Verizon subscribers are currently being automatically routed to the Sheriff’s Dispatch Center via 7-digit lines instead of the usual 911 lines. Consequently, callers must provide their location and phone number when contacting emergency services, as this information will not be received automatically.
It is important to note that despite this service disruption, the 911 system remains operational, and calls are successfully going through without reported delays. The Sheriff’s Office assures the public that there has been no interruption in the emergency response process.
Verizon is actively working to resolve the problem, but no estimated timeframe for the completion of repairs has been provided at this time. The Sheriff’s Office will issue an update once the issue is resolved.